508 Compliance

508 Compliance

Written by Powertek
Posted in Features

3Vesta certifies that in accordance with 508 of the Rehabilitation Act of 1973, as amended (29 U.S.C. 794(d), FAR 39.2, and the Architectural and Transportation Barriers Compliance Board Electronic and Information Technology (EIT) Accessibility Standards (36 CFR 1194) General Services Administration (GSA), that all IT hardware/software/services are 508 compliant. The EIT standard can be found at: www.Section508.gov. This website is 508 compliant. Omissions should be sent to Info@3Vesta.com.

Real-Time Data Apps Improve Rider Experience

Written by Powertek
Posted in Features

CASE STUDY:

Real-Time Data Apps Improve Rider Experience

CUSTOMER:
TASK:
Greater Richmond Transit Company (GRTC)
Mobile Applications, Software Development

Customer Mission:

GRTC’s mission is to provide clean, safe, and reliable transportation and to improve mobility and access throughout Central Virginia. The City of Richmond and Chesterfield County, joint owners of the GRTC, offer local bus service, commuter express service, specialized transportation services, and ride share programs. Through these programs, GRTC strives to continually improve the rider’s experience by developing initiatives that serve rider needs.

The Challenge:

GRTC operates a fleet of 160 vehicles across 40 routes. To add value to the passenger experience, it wanted to provide real-time transit information and updates for riders via mobile applications. The organization required that the mobile apps be interactive, allowing riders to submit customer feedback and directly contact the GRTC via the app.

Alesig's Solution:

GRTC engaged Alesig to develop two transit mobile applications. RideFinders provides access to ride sharing and other eco-friendly, cost efficient commuting alternatives. The GRTC Transit On the Go app provides real-time bus service information including arrival times and stop locations using GPS technology and Google or Apple Maps.

Since the organization is focused on continually improving the rider experience, Alesig recommended integrating background analytics that would enable the GRTC to identify how riders use the transit system including routes, stops, and other services. Alesig also recommended a customer rewards program linked to the analytic data capture. The basis of the program would reward riders for using its mobile apps, thus enabling a robust data capture. Following GRTC approval of our recommendations. Alesig designed and integrated the background analytics, which drives the rewards program, within the original parameters of the contract.

This data capture enables the GRTC to effectively plan future business initiatives, conduct market research, and improve passenger experience. Additionally, using an application interface program (API), the app allows the GRTC to push prediction data, alerts, and service bulletins to users.

Benefits:

  • Eco-friendly alternatives, resulting in reduced greenhouse gas emissions
  • Decreased customer service center dependency, resulting in operational cost savings
  • Improved customer loyalty and ridership, resulting in increased revenue
  • Accurate rider data, critical to developing customer-focused programs
  • Improved route planning to avoid traffic gridlocks, resulting in cost savings for fuel and reduced emissions

Security Accident & Incident Logistics (SAIL) Soars in Achieving Accuracy

Written by Powertek
Posted in Features

CASE STUDY:

Security Accident & Incident Logistics (SAIL) Soars in Achieving Accuracy

CUSTOMER:
TASK:
Detroit Department of Transportation (DDOT)
Software Development, Mobile Technology

Customer Mission:

DDOT’s mission is to provide public transit services that are reliable, clean, customer-focused, safe, and secure. The safety of its public transit passengers is paramount, and the DDOT must continually improve safety and security across its transit services. DDOT strives to capture incident and accident information for immediate response to protect riders and to develop solutions to mitigate future occurrences.

The Challenge:

The DOL’s CHARGEBACK system maintains the interface with the state systems to process and transfer compensation to meet beneficiary obligations for affected former Federal employees. Since the system was written in legacy 1990 character code, it could not accommodate changes to Federal regulations. Additionally, although CHARGEBACK contains 15 major subsystems, the 4GL programming language was only capable of a single relay at a time, resulting in slow processing.

Alesig's Solution:

DDOT engaged Alesig to analyze and evaluate its current systems and identify desired efficiencies. In alignment with the Agency’s emphasis on the safety and security of transit passengers, we recommended, designed, and developed the Security Accident & Incident Logistics application. SAIL allows real-time data collection at the scene of an accident or security incident via a tablet device. We configured SAIL to capture data such as photographs, GPS coordinates, and mapping information using mobile technology, and enabled the app to transmit captured data immediately to the Agency. Using mobile technology, our approach reduces errors in data collection, eliminates redundancy, and enables automated alerts. Additionally, manual reporting and paperwork processing were significantly minimized, allowing Agency personnel and transit police to focus on more important concerns. SAIL also provides data reporting for trend analysis and features an offline mode in the event of a network connectivity issue.

We also applied Green IT techniques by coupling the application with cloud computing technologies. As a result, Alesig drastically reduced data communication and storage costs by minimizing IT hardware and eliminating needed floor space for the assets. We also achieved service and operational cost efficiencies for DDOT.

Benefits:

  • >70% reduction in manual reporting and paperwork processing, leading to increased staff productivity
  • >99% data reporting accuracy, a significant increase over manual reporting
  • Increased emergency response time for First Responders
  • Increased security of data through smart validation checks
  • Elimination of redundant data entry and human error
  • Reduced operational costs through implementation of Green IT initiatives

Contact Us

General Information: Info@3Vesta.com
Other Opportunities: BD@3Vesta.com
Tel: 703.564.1900
Fax: 703.204.9076

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